What we tend
Your reviews, tended.
Collect more. Reply same-day in your voice. Surface them on your site and across listings. Across Google, Yelp, CARFAX, and Facebook.
What does review management actually include?
1. Collect more.
We set up a review-request flow — usually a short post-service text or email with a one-tap link to your Google review form. Most owners mean to ask and forget. We make the asking automatic. Most shops see review volume 2-3x within a month.
2. Reply same-day, in your voice.
Every new review gets a reply within hours. AI drafts in your voice (length-matched, tone-matched), human sanity-checks, you approve via text. The reply matters more than the review — it's where prospects decide whether to call. See how this runs at Beacon Auto Care.
3. Surface them everywhere.
Reviews on your website (with aggregate rating schema for SEO), reviews on your GBP, reviews on your service pages, reviews in your email signature. Most owners have great reviews sitting on Google that customers never see. We surface them.
How should you reply to a negative review?
A bad reply to a 1-star review does more damage than the review itself. We follow a 4-beat framework: acknowledge → own → name a fix → invite offline. Never argue. Never excuse. Never delete-and-pretend.
A great reply to a 1-star can move more prospects than ten 5-stars. A bad one can tank you. We write them carefully.
Got a review pile?
If you have unreplied reviews — or a 1-star you don't know how to handle — text us. First text is free. We'll tell you straight.
Text us →Review management FAQ
How do you reply 'in my voice'?
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We read your existing reviews and how you've replied before. Length, energy, word choice, signature. New replies match — same enthusiasm, same phrasing patterns, same names credited where appropriate. If we get it wrong on the first one, you tell us and we recalibrate. Most owners can't tell their own replies from ours after the third one.
Do you auto-post?
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No. Every reply gets a quick read before it goes live. AI drafts the first version, a human sanity-checks it, and you approve via a 30-second thumbs-up over text. It's faster than you'd think — 5 replies in 10 minutes is normal.
How do you handle negative reviews?
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Carefully. Negative reviews are where the most damage gets done by bad replies. We follow a 4-beat framework: acknowledge, take ownership where appropriate, name a fix, invite offline. Never argue. Never excuse. Never delete-and-pretend. A great reply to a 1-star can do more good than ten 5-star reviews.
Can you increase the number of reviews we get?
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Yes. We build a review-request flow — usually a short post-service text or email with a one-tap link to leave a Google review. Most owners forget to ask. We make asking automatic. Most shops see review volume 2-3x within a month.
What about Yelp / CARFAX / Facebook?
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Same approach. We track them all in one place, draft replies for whichever platform the review lives on, and surface them all on your website where it makes sense. CARFAX reviews are especially good for auto shops — most owners ignore them; that's free real estate.
Will replies actually move the needle?
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Yes — Google explicitly factors response rate and quality into local ranking. A shop with 50 reviews and 50 replies outranks a shop with 200 reviews and 0 replies. The replies are also where prospects make the buying decision; they read them more carefully than the reviews themselves.
What if a review is fake or malicious?
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We document it, file the flag with Google/Yelp, and write a public reply that protects you without escalating. Sometimes Google removes them quickly; often they don't. The reply is what controls the damage either way.